COVID-19 Health & Safety Protocols
The health and safety of our audiences, musicians and staff will always be our top priority. Over the past two years, our colleagues at Des Moines Performing Arts have been working with health experts and industry leaders to guide our policies and ensure your safe return to our venues.
Effective March 9, 2022, DMPA’s health policies are changing, taking into account the CDC recommendations for Polk County. For Des Moines Symphony concerts, guests will no longer need to present proof of COVID-19 vaccination or a negative COVID-19 test for entry to the Civic Center. Masks will be encouraged inside DMPA venues, but not required for audience members.
Please note that these policies are subject to change at any time. Audience members will be reminded of their performance’s health policies via email and phone call closer to the performance date. Please ensure you are receiving DMPA’s communications and your contact information is current.
Our colleagues at Des Moines Performing Arts are regularly working with health experts and industry leaders to guide and update their policies. These are DMPA’s current policies and are subject to change at any time.
What to expect at the Civic Center
Our colleagues at Des Moines Performing Arts have been hard at work updating the building's HVAC systems with new industry-leading MERV 13 filters, adjusting for increased fresh air circulation and adding portable air filtration systems in key areas of the Civic Center. Other improvements include additional hand sanitizing stations, protective guards around concession areas and implementation of touchless transaction options. View the most up-to-date information from the Civic Center on their website.
Want to attend the concert, but stay distanced from other audience members? The top section of the Civic Center will be open and available for self-seating. No changes to your tickets are required; simply walk up to the last section of rows at the top of the Civic Center hall and choose your own seat in rows FF and above. There’s plenty of room to spread out, and the acoustics at the top of the hall are excellent.
We want you to feel confident when purchasing tickets. Please know that if you or a member of your party are not feeling well prior to a concert, we have a variety of flexible options available to you including exchanges and refunds. Please contact us prior to the performance and our team will gladly walk you through your options.
Not ready to return in person?
We understand not everyone may be ready to join us at the Civic Center right away. That’s why we're excited to announce that we will continue our successful livestreaming program, broadcasting each Saturday night Masterworks concert live on dmsymphony.org with on-demand access available for 30 days. These livestreamed concerts will be offered as a free benefit to our loyal subscribers, allowing you to choose whether to attend in person or watch from home — all while guaranteeing your favorite seats at the Civic Center. Watch for more information on accessing concert livestreams in September.
Contact Us
We encourage you to contact us at info@dmsymphony.org with your questions and requests for the quickest response.
For ticket requests and inquires, please contact the Civic Center Ticket Office at 515.246.2300.
